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 Still no T-Bar replacement after 8 months !!

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chris_middleton

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MessageSujet: Still no T-Bar replacement after 8 months !!   Sam 16 Jan 2010 - 1:19

Yep great sensation the foil but still no T-bar. 8 months and counting... After being promised, by email of a replacement, on the 5th Jan by Mango Carafino in person.


Dernière édition par chris_middleton le Ven 4 Juin 2010 - 9:45, édité 3 fois
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chris_middleton

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Inscription : 01/10/2008

MessageSujet: -   Lun 8 Fév 2010 - 20:37

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Dernière édition par chris_middleton le Ven 4 Juin 2010 - 9:45, édité 2 fois
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cookiemonster

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MessageSujet: Re: Still no T-Bar replacement after 8 months !!   Lun 8 Fév 2010 - 21:27

Hi Chris

I also noticed that short information on their website.
Do you have more information on the MX10?
Any idea on the area of improvements?

I am on the edge of buying a new MX9 2 from the French distributor. Very Happy

I will be starting from scratch with a foil board!
So, if the improvement is only on the performance, I wouldn't be concerned by that.

But if the handling is better, it might be worth waiting a little bit more.

(...not even thinking of the reliability issues or potential problems with old & new models!)

Now that's getting me a little bit more confused! Shocked

Stephane
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chris_middleton

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MessageSujet: Re: Still no T-Bar replacement after 8 months !!   Mar 9 Fév 2010 - 8:53

Salut Stephane,

still no T-Bar to date - 5 months later...
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MessageSujet: Carafino   Sam 29 Mai 2010 - 7:10

Dear All,

Carafino has not received his T bar because we will not give him one.
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MessageSujet: Re: Still no T-Bar replacement after 8 months !!   Sam 29 Mai 2010 - 12:04

Correction, Chris has not received a T bar because Carafino will not send him one.

This is Mango Carafino and I have finally joined your forum.

I have been busy this last year fixing all the troubles with the hydrofoil.

Currently the 2011 late season 2010 hydrofoil boards are being prepared for shipment to the South of France.

The new blades design will be produced for three different models of hydrofoil kite sailing.

Light wind, race, and freestyle.

The new T bar will be presented when all matters of the hydrofol in France have been well received.

I am here to answer your questions and I will manage to translate your french into english.

Regards,

Carafino
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renaudbarbier

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MessageSujet: welcome!   Sam 29 Mai 2010 - 14:21

Mcarafino a écrit:
Correction, Chris has not received a T bar because Carafino will not send him one.

This is Mango Carafino and I have finally joined your forum.

welcome to you.
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Arno

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MessageSujet: Re: Still no T-Bar replacement after 8 months !!   Sam 29 Mai 2010 - 15:15

First of all, welcome on board Mango, great to have you here and possibly get first-hand information !

Mcarafino a écrit:
Correction, Chris has not received a T bar because Carafino will not send him one.


How comes ? Not covered under warranty ?
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Laurent Ness

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MessageSujet: Re: Still no T-Bar replacement after 8 months !!   Mar 1 Juin 2010 - 23:39

Hello Mango,

Welcome on the kitefoil forum.

If you need some of your important posts to be translated, just tell me or ask the community. I am sure somebody will help you.
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chris_middleton

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MessageSujet: No comment   Mer 2 Juin 2010 - 19:48

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Dernière édition par chris_middleton le Ven 4 Juin 2010 - 9:46, édité 2 fois
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MessageSujet: Re: Still no T-Bar replacement after 8 months !!   Mer 2 Juin 2010 - 21:00

Admin: I have moved this subject in the Bad Mood Zone. Please stay calm, this forum is not intended to solve commercial problems. Thank you.

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Arno

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MessageSujet: Re: Still no T-Bar replacement after 8 months !!   Mer 2 Juin 2010 - 21:44

In my humble opinion Chris isn't showing any sign of nervousness (and apparently he could yet), just pointing out unexpected problems he came up with. If sharing one's experiences, wether they be good or bad, is not openly admitted, then what's the point in forums ?
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MessageSujet: Re: Still no T-Bar replacement after 8 months !!   Mer 2 Juin 2010 - 22:30

I know how quickly a discussion can go hard, so I better prevent before the slippery situation goes bad. As long as people stay polite and give precise arguments, the discussion will stay open. But this problem between one member of the forum and a manufacturer would be better solved in the private domain.
Furthermore, I am myself a merchant and I do not like when people complain in my shop besides other customers (using them as third party). Third parties that do not know exactly what happened and usually hate this kind of situation. So I don't want to see this happening on this forum either. It is so easy to type on a keypad and written words stay.
So I trust the members that they will stay peaceful.

Arno, your english is excellent. Not like mine as you can see !

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chris_middleton

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MessageSujet: No comment   Jeu 3 Juin 2010 - 0:52

No comment


Dernière édition par chris_middleton le Ven 4 Juin 2010 - 9:43, édité 1 fois
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MessageSujet: Re: Still no T-Bar replacement after 8 months !!   Ven 4 Juin 2010 - 0:37

MessageSujet: CARBON CARAFINO 2010 Aujourd'hui à 16:29 Répondre en citant Editer/Supprimer ce message
http://i65.servimg.com/u/f65/15/25/83/56/x1010.jpg

http://i65.servimg.com/u/f65/15/25/83/56/x10210.jpg

http://i65.servimg.com/u/f65/15/25/83/56/x10310.jpg

http://i65.servimg.com/u/f65/15/25/83/56/x10110.jpg

This topic has been moved in the right section. All the informations should be in the area. Please respect that rule.
Maybe you haven't read thisWelcome message topic:
http://kitefoil.forumactif.org/how-to-use-this-forum-f12/welcome-message-t94.htm

Welcome to the first multilingual international foil forum.

The following three golden rules will hopefully make this forum agreeable for everyone and facilitate finding information for both seasoned and new members:

1. Present yourself, in the friendly zone, in a manner so that everyone can understand your messages. List your water sport experience, your age, your weight, the equipment you use and your temperament... this can give a different sense to the messages that you post.

2. Create your subjects postings under the relevant category headings. If you think that we are missing a category make a suggestion in the 'Read this First' section.

3. In 95% of cases, if you react strongly to a posting it can quickly become misinterpreted and blown out of proportion. Consequently, always give the benefit of
doubt to the person who has posted the message. Irony is a very delicate art on a forum so be sure that you are not going to upset anyone as this is not our objective.

The hydrofoil is elegant, poetic, ecological and helps put us more in touch with mother nature... Let's fly together embracing this fabulous activity.

Happy surfing on the fo(il)rum and obviously in your aquatic sports.

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NOW I HAVE TO FOLLOW RULES TO PUT UP PICTURES?
I PUT THE PICTURES IN THE POST THAT HAVE THE MOST VIEWS
AND NO I DID NOT READ THAT SECTION
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MessageSujet: Re: Still no T-Bar replacement after 8 months !!   Ven 4 Juin 2010 - 0:38

Hello L,

Thank you for your assistance.

First I want to mention that I appreciate your support.

Carafino and myself have never agreed to a forum regarding our product or the sport. In our years of experience forums have led to politics and worthless speech causeing divisions amongst those in the sport.

My second point of note is that your counterpart, Chris pulled Carafino into a debate with Axelair over his alledged side dealings of our product. I personally became involved in this to support him and now suffer from his remarks on your forum.

Chris additionally modified our product without our consent or knowledge. This type of charactor of people I avoid regardless of their intentions. Honorable intentions are first openly discussed with all parties involved not discreetly created. Compounding this is the fact that Chris informed me that he wanted his blade design to be produced by Carafino for Carafino with his name on the product and at our per piece royalty to him and production expense. This type of logic is for the dreamers.

As I mentioned to Chris and the owner of Zeeko Kites, all the complaining hydrofoil riders should be thanking me for giving them something that inspires them to live life for another reason. Regardless of manufacturing issues with the product, Carafino has been a personal company that has brought its personal experiences to those who appreciate the fun. This product was never created for racing, it was created for pleasure. Now that the racing has been inspired will follow suit with racing products.

For Carafino the fun is what it is about, not the politics because we do not care about who and what. But when our product is manipulated and deception is involved with our efforts we take this personally.

We have not provided Chris with a t bar because we know he will manipulate the product and further alienate himself with me.

Our efforts for the product continue on the course we have mapped out for 2010 and we will closely monitor the sale of our products to who we deal with from now on.

REgards,

Mango
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MessageSujet: Re: Still no T-Bar replacement after 8 months !!   Ven 4 Juin 2010 - 1:15

I do not check in with this forum as a daily requirement.

Therefore my replies are not coming forthwith.

I will say that in all aspects of life, you have people who follow and people who lead. Clearly Carafino is a leader. What we have done has never been done. There have been no rules or formula to bringing what we have brought to the public. We admit we have had some issues with our products. However, we are still here to manage and resolve the problems. This speaks volumes for our integrity, dedication and development.

Carafino recommends that all members of this forum be their own leader in their own lives.

Let it be known that Chris Middleton is no friend of Carafino.

Chris Middleton is no friend of Axel Air.
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Laurent Ness

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MessageSujet: Re: Still no T-Bar replacement after 8 months !!   Ven 4 Juin 2010 - 9:57

Mcarafino a écrit:
I do not check in with this forum as a daily requirement.

Therefore my replies are not coming forthwith.

I will say that in all aspects of life, you have people who follow and people who lead. Clearly Carafino is a leader. What we have done has never been done. There have been no rules or formula to bringing what we have brought to the public. We admit we have had some issues with our products. However, we are still here to manage and resolve the problems. This speaks volumes for our integrity, dedication and development.

Carafino recommends that all members of this forum be their own leader in their own lives.

Let it be known that Chris Middleton is no friend of Carafino.

Chris Middleton is no friend of Axel Air.

You are totally right, all people should be their own leader in their own lives.
Everybody understood that you and Chris Middleton have a bad relation. What the point to underline it here ? And what the point to do the same with Axel'Air ?
I am and probably most of the members are not very interested in reading this.
As you said, we are neither interested in politics but in foil practise and in the evolution in sport.
So please both of you, do not use the forum to solve your problematic relation (sorry I am not english speaking, words might not be the best). It will not help you to use the forum for that, believe me. It will eventually give a bad impression to readers.
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MessageSujet: Re: Still no T-Bar replacement after 8 months !!   Ven 4 Juin 2010 - 10:36

Mcarafino a écrit:

NOW I HAVE TO FOLLOW RULES TO PUT UP PICTURES?
I PUT THE PICTURES IN THE POST THAT HAVE THE MOST VIEWS
AND NO I DID NOT READ THAT SECTION

Yes you have, like all the members accept the rules and respect them. This forum has been existing for 600 days and all the members do that. Thanks for your understanding.

Respecting the categories help the people that want to search the forum in the next days, months or years sometime. Therefore you help us to build some kind of a database of the foil history Smile

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chris_middleton

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MessageSujet: Great leaders embrace change   Ven 4 Juin 2010 - 11:20

Mcarafino a écrit:
I do not check in with this forum as a daily requirement.

Therefore my replies are not coming forthwith.

I will say that in all aspects of life, you have people who follow and people who lead. Clearly Carafino is a leader. What we have done has never been done. There have been no rules or formula to bringing what we have brought to the public. We admit we have had some issues with our products. However, we are still here to manage and resolve the problems. This speaks volumes for our integrity, dedication and development.

Carafino recommends that all members of this forum be their own leader in their own lives.

Let it be known that Chris Middleton is no friend of Carafino.

Firstly, personally I do not have a bad relationship with Carafino.
Secondly, great leaders can have the same goal. We are both endeavoring to achieve a common objective - to make the foil more fun and accessible for everyone - like a number of other people on this forum.

As you publicly admit above Mango, you have had some issues with your products and it is for this reason that you invited me to return my T-Bar to China at my own cost. You received it, you examined it and you agreed to replace it. Now for some reason you are refusing to provide me with a product that I have paid for.

I rest amicable because it is my understanding that Great Leaders remain friendly with everyone.
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chris_middleton

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Kitesurf depuis/since : 1998
Masculin Messages : 595
Age : 56
Localisation : Montpellier
Weight/Poids: : 95Kgs
Foil: : Various - KETOS FOILS
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Wind/Vent: : 8-40 knts
Inscription : 01/10/2008

MessageSujet: Re: Still no T-Bar replacement after 8 months !!   Lun 11 Oct 2010 - 18:03

Well finally after 11months I have received a T-Bar from Mango Carafino. I was surprised in fact I was some-what shocked but hey good to get something in Oct 2010 that you have paid for in May 2008. Only one problem the T-Bar that I received is defective and I quote from a reliable source on the French side of this forum:

chris ; cyril m'a confirmé que le Tbar que tu as reçu venait de chez lui et qu'il l'avait renvoyé a Mango a cause du défaut que tu as constaté.Pas zen!!!

Chris ; Cyril (The French Carafino Distributer) has confirmed to me that the T-Bar you received was a defective product returned to Mango when he was in France. The images confirm the defect. Not too Zen that !!!

Here are the images showing the crack around the mast and de-lamination on the board fixing plate - I can't really add anything else:





I only hope that the new 2011 material is a little more substantial than the images above portray
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foiler

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MessageSujet: Re: Still no T-Bar replacement after 8 months !!   Lun 11 Oct 2010 - 21:39

http://i24.servimg.com/u/f24/15/74/67/59/img_0515.jpg
My T-bar has exactly the same problem, just worse. Considering these warranty storys, I will repair it myself before it falls apart. I hope one day we will see some nice, tiny, hydrodynamic and well finished FASTAFOIL - Tbars :-)

mario

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